Knowledge of Management and Work Environment Principal of Madrasah Ibtidaiyah In Creating Service Quality In Islamic Boarding School

Musifudin Musifudin, Rugaiyah Rugaiyah, Maruf Akbar, Muhamad Suhardi

Abstract


This study aims to investigate the quality of service of the head of the Islamic elementary school in terms of the level of management knowledge and work environment. This research is a quantitative study carried out in the East Lombok Madrasah in East Nusa Tenggara Province with the number of respondents being 65 heads of Islamic schools. Data were obtained through interviews, review of documents and literal scale questionnaires that had been standardized using Confirmatory Factor Analysis (CFA) with the Lisrel 8.80 full version program. For data analysis using path analysis techniques (path analysis). The findings of this study reveal that the knowledge of school principals influences the quality of service. Thus the high and low quality of service of the head of the Islamic school can be influenced by the level of knowledge of management. The results of this study contribute to schools that have low-quality leadership services to serve as a basis for improvement.


Keywords


Knowledge Management, Work Environment, School Principal

Full Text:

PDF

References


RI Minister of Education Regulation 2018. (2018). About the Assignment of Teachers as Principals. Regulation of the Minister of Education and Culture of the Republic of Indonesia, Number 6. Chapter I Article 1. h. 3.

Nurbaya, Harun, & Djailani. (2015). Principal Leadership Style in Improving Teacher Performance. Journal of Postgraduate Education Administration at Syiah Kuala University, Volume 3, No. 2, May. ISSN 2302-0156. Pp. 116 - 127. p.161.

Oztekin, Asil; Delen, Dursun; Zaim, Halil; Turkyilmaz, Ali; Zaim, Selim; (2015). The In uence of Knowledge Management on Financial and Non-Financial Performance. Journal of Information & Knowledge Management, World Scientific Publishing Co. DOI: 10.1142 / S0219649215500136. Vol. 14, No. 2, p.12.

Heier, Hauke. (2004). Change Pradigms in the Settings of Knowledge Management Systems. Verlag: Deutscher University.

Ahmad Sahas; Nur Falah & Arik Praseteya. (2017). Drivers know that they have been treated to employees and company employees. Journal of Business Administration (JAB), Vol. 50 No. September 4th. Busines Administration .studentjournal.ub.ac.id p.193.

[Djafri, Novianty. (2015). Effect of Knowledge Management and Emotional Intelligence on the Effectiveness of Leadership of High School Heads in Gorontalo Province. National Innovative Research IV Seminar, V. 3, November. h. 189. http://eproceeding.undiksha.ac.id/index.php/senari/article/view/505.

Pastor, Isabel Prieto; Perez, Natalia Martín Cruz & Víctor Martín. (2016). Social Capital, Knowledge Integration and Ambience of Project-Based Teams in R & D Organizations. XXVI Congreso Nacional De Acede, 20.

Jarfi, Louwis. (2016). Effect of Satisfaction, Work Experience, and Welfare on Work Commitments of Public High School Teachers in Manokwari District. Journal of Educational Management Accountability, volume 4, No. 1. 43.

Heinz, M. &. (2007). Implementation of knowledge management in organizations. Springer Science + Business Media., (71). DOI 10.1007 / s11519-007-0006-0. https://www.researchgate.net/publication/301895434.

Rokhmaniyah. (2017). Effect of Management Knowledge on School Principal Performance. Proceedings of the National Educational Innovation, ISBN: 978-602-6977-53-3. h.363.

Raihani. (2012). Report on Multicultural Education in Pesantren. Journal of Comparative and International Education, Vol.42, No.4:585-605.

Kurniawan, Bayu; (2007). Job Satisfaction Moderates the Effect of Work Environment and Principal Leadership on Teacher Performance. National Seminar and 2017 Call for Paper, Human Resource Development Strategy Through Scientific, Journal Publication in Responding to RI Minister of Research, Technology and Higher Education No.20 of 2017, 490.

Marilyn, Davidson J & Sandra, Fielden L. (2003). Individual Diversity and Psychology in Organizations. . England: John Wesley & Sons.

Susilawati. (2015). Effect of Teacher Service Quality and Transformational Leadership of Principals on Elementary School Quality. Journal of Educational Administration, Vol. XII, April 1. h.181.

Arsyad, Arfan . (2016). “Influence of Knowledge of Management, Principals’ Attitude, and Effectivenjess of Prodira Towards School Performance in Gorontalo Provincial. Jurnal Ilmiah Educational Management, Vol.7, Manajemen Pendidikan Program Pascasarjana UNJ.




DOI: https://doi.org/10.29103/ijevs.v1i2.1405

Article Metrics

 Abstract Views : 373 times
 PDF Downloaded : 71 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Musifudin Musifudin, Rugaiya Rugaiyahh, Maruf Akbar, and Muhamad Suhardi,