Licensing Services Innovation Establishing Buildings in One Stop Integrated Services in North Jakarta

Lukman Hakim, Johanes Basuki, Triyuni Soemartono, Kusworo Kusworo

Abstract


This article aimed to determine and analyses the implementation of innovation forms as well as the factors supporting and inhibiting the implementation of innovation in local government level. The research was conducted in north Jakarta. The research conducted One-Stop Integrated Service Office. The results showed that the licensing office innovated to accelerate building permits, which was easy and inexpensive with describe establishing building procedures, then start a variety of innovations carried out by One-Stop Integrated Service Office one day, register IMB online, IMB 3.0, bleaching IMB. And this is an important requirement for the business world. In providing services to business operators, efforts are needed from the government to implement good services by applying transparent, participatory and accountable principles, so that the community as a group that is served will get good service. Supporting factors for service innovation in the three regions were regulation and commitment of the local governments while the inhibiting factors of innovation implementation were the limited fund and incompetent personnel in service duties.

Keywords


Innovation; Service Performance; Building License; Local Government;

Full Text:

PDF

References


Ansari, Muhammad Insa. (2016). Inovasi Pelayanan Terpadu Satu Pintu Perizinan Usaha di Aceh Besar dan Aceh Barat Daya. Kaunam: Jurnal Ilmu Hukum. Vol. 18, No. 1, (April, 2016), pp. 17-35. Diunduh pada Tanggal 28-04-2019, 16:00 Url: http://www.jurnal.unsyiah.ac.id/kanun/article/download/5915/4869.

Avianto, BN. (2018). Analisis Indeks Kepuasan Pelayanan Administratif Disdukcapil Kabupaten Brebes dalam Presfektif Loyalitas Publik. Jurnal Syntax Literate, Vol: 3 (07) 25-44. http://scholar.google.co.id/citations?user=UY0x7FsAAAAJ&hl=id. Access 28:072019 Time: 03:42:13 GMT

Basuki, J. (2012). Budaya Pelayanan Publik. Suatu Telaah Teoritis. Jakarta: Hartomo Media Pustaka.

Batinggi, A dan Badu A. (2013) Manajemen Pelayanan Publik. Yogyakarta: Andi Offset.

Christensen & Lægreid. (2006). The Whole-of-Government Approach – Regulation, Performance, and Public-Sector Reform. Working Paper.

Dwiyanto, Agus. (2008). Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Gajah Mada University Press.

Junior, Marten Prasetyo. (2016). Inovasi Pelayanan Publik (Studi Kasus Perizinan Penanaman Modal di BPPT Kota Semarang). E-Jurnal Undip. Diakses pada Tanggal 8 Agustus 2018 Jam 09:00:10 https://webcache.googleusercontent.com/search?q=cache:D9YNdvBx5XsJ:https://media.neliti.com/media/publications/108594-ID-inovasi-pelayanan-publik-studi-kasus-per.pdf+&cd=2&hl=id&ct=clnk&gl=id

Kurniawan, Ahmad Dwiky. (2015). Inovasi Pelayanan Publik. Studi Deskriptif tentang Inovasi Pelayanan Surat Izin Usaha Perdagangan (SIUP) di Badan Penanaman Modal dan Perizinan Kabupaten Lamongan. Jurnal: Kebijakan dan Manajemen Publik. ISSN 2303 - 341X. Volume 3, Nomor 3, September - Desember 2015. Diunduh Tanggal 28-04-2019 Jam 10:00 pada Url: http://journal.unair.ac.id/download-fullpapers-kmp0a6972c05ffull.pdf

Ling, Tom. (2002). Delivering Joined–up Government in the UK: Dimensions, Issues and Problems. Public Administration. Vol 80:4, 615-642.

Lukman, Sampara, (2000). Manajemen Kualitas Pelayanan, Jakarta: STIA LAN Press

Mardiasmo. (2009). Otonomi dan Manajemen Keuangan Daerah. Andika Press. Yogyakarta.

Mutiarin, Dyah dan Zaenudin, Arif. (2014). Manajemen Birokrasi dan Kebijakan. Yogyakarta: Pustaka Pelajar.

Miles, B. Matthew dan Huberman, A. Michael. (2014). Analisis Data Kualitatif: Buku Sumber Tentang Metode-Metode Baru. Jakarta: UI Press.

Moleong, Lexy J. (2009). Metodologi Penelitian Kualitatif. Remaja Rosda Karya. Bandung.

Mukarromah, I., Mudjito, M., & Purbaningrum, E. (2019). The Effect of Managerial Skills (Conceptual, Human, and Technical) of Headmasters to the Effectiveness of Islamic Senior High Schools in Jombang District. International Journal for Educational and Vocational Studies, 1(6).

Noor, Irwan. (2019). Desain Inovasi Pemerintahan Daerah. Malang: UB Press. ISBN: 978-602-203-503-9

Ndraha, Taliziduhu. (2003). Kybernologi (Ilmu Pemerintahan Baru). Jilid 1-2. Rineka Cipta. Jakarta

Osborne, David dan Ted Gaebler. (2000). Mewirausahakan Birokrasi. PT. Pustaka Binaman Pressindo. Jakarta

Prasojo, Eko. (2008). Strategi Reformasi Birokrasi. http://news.okezone.com/read/2009 diunduh pada 21 Desember 2017 Jam 20:15

Rogers, Everest M. (2003). Diffusion on Innovations. Mac_Millian Publisher: New York.

Rockman, Bert A. (2002). Bureaucracy, Power, Policy and The State, dalam Lary B. Hill (ed), The State of Public Bureaucracy. M.E. Sharpe Inc. London.

Siagian, F., & Sirait, J. E. (2019). The Influence of Director Leadership on Improvement of Creativeness Education Manpower, Productivity of Employee Education and Learning Success Students in Cirebon Maritime Academy. International Journal for Educational and Vocational Studies, 1(6), 533-538.

Tuti, Retnowati WD, Mufidayati, Kurniasih dan Mawar. (2016). Inovasi Pelayanan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta. Jurnal Kebijakan dan Manajemen Publik, ISSN 2303 - 341X Volume 4, Nomor 3, September - Desember 2016. Diunduh pada Tanggal 28-4-2019. Url: http://asosiasipascaptm.or.id/images/phocadownload/Jilid-2-OK-PRINT-ilovepdf-compressed-133-143.pdf

Warella. (2013). Mengukur Kepuasan Pelanggan. Jakarta: Padya Paramita.

Widodo, Joko. (2001). Good Governance: Telaah dari Dimensi: Akuntabilitas dan Kontrol Birokrasi pada Era Desentralisasi dan Otonomi Daerah. Insan Cedekia. Surabaya.

Yohanitas, Witra Apdhi. (2016). Menciptakan Good Governance melalui Inovasi Pelayanan Publik di Kota Surakarta. Jurnal: Jurnal Borneo Administrator/Volume 12/No. 3/2016. 18 Juli 2018 Jam14:30 https://media.neliti.com/media/publications/52274-ID-menciptakan-good-governance-melalui-inov.pdf

Undang Undang Nomor 25 tahun 2009 Tentang Pelayanan Publik

Undang Undang Ombudsman Nomor 44 Tahun 2000

Peraturan Pemerintah Nomor 96 Tahun 2012 tentang Pelaksanaan Undang Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik.

Permendagri Nomor 24 tahun 2006 Tentang Pelayanan Terpadu Satu Pintu (PTSP).

Permenpan-RB Nomor 30 Tahun 2014 tentang Inovasi Pelayanan Publik

Peraturan Provinsi DKI Jakarta Nomor 12 tahun 2013 tentang Penyelenggaraan Pelayanan Terpadu Satu Pintu (PTSP)

Peraturan Gubernur DKI Jakarta Nomor 47 Tahun 2017 tentang Peraturan Pelaksanaan Nomor 12 tahun 2013 tentang Penyelenggaraan Pelayanan Terpadu Satu Pintu (PTSP).




DOI: https://doi.org/10.29103/ijevs.v1i7.1773

Article Metrics

#### view : 113 times
PDF 1 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Lukman Hakim, Johanes Basuki, Triyuni Soemartono, Kusworo Kusworo


International Journal for Educational and Vocational Studies (IJEVS)

E-ISSN : 2684-6950