PENILAIAN KINERJA PELAYANAN BERBASIS SUMBER DAYA MANUSIA Di PERUSAHAAN DAERAH AIR MINUM Tirta Mon Pase Aceh Utara

Abstract

Performance Assessment of Human Resources-Based Services.
This study aims to determine the performance of services and the
determinants of the services performance at Regional Water
Company (PDAM) in Tirta Mon Pase Regency. The method used is
a qualitative approach, and the data were collected by interview,
observation and documentation. Analysis of the data using the
domain analysis techniques. The results showed that the
performance of services at PDAM in Tirta Mon Pase are still low or
less satisfactory. The deciding factor for poor performance of
service, dominated by employees. The quantity of employee
behaviours are less. Moreover, their quality of the education level
is not in accordance with the nature and type of positions
assigned to the organization’s principal task at PDAM.