PENILAIAN KINERJA PELAYANAN BERBASIS SUMBER DAYA MANUSIA Di PERUSAHAAN DAERAH AIR MINUM Tirta Mon Pase Aceh Utara

Sufi Djakfar

Sari


Performance Assessment of Human Resources-Based Services.
This study aims to determine the performance of services and the
determinants of the services performance at Regional Water
Company (PDAM) in Tirta Mon Pase Regency. The method used is
a qualitative approach, and the data were collected by interview,
observation and documentation. Analysis of the data using the
domain analysis techniques. The results showed that the
performance of services at PDAM in Tirta Mon Pase are still low or
less satisfactory. The deciding factor for poor performance of
service, dominated by employees. The quantity of employee
behaviours are less. Moreover, their quality of the education level
is not in accordance with the nature and type of positions
assigned to the organization’s principal task at PDAM.


Kata Kunci


performance services, performance assesment, human resources, public service.

Teks Lengkap:

PDF

Referensi


Frida Khairunnisa. 2007. Strategi Pengem-bangan Sumber Daya Manusia Sektor Publik. Jurnal Administrasi Publik, 3(1).

Inah Noriah. 2011. Analisa Kepuasan Pe-langgan Jasa Pelayanan di

PDAM Ka-bupaten Tirta Mon Pase. “Tesis”. Tidak dipu-blikasi MAP UNIMAL.

Maryono. 2010. Pengaruh Motivasi dan Di-siplin Kerja Terhadap Kepuasan Kerja Badan Kepegawaian Daerah PENDI-DIKAN DAN Pelatihan Kota Banjar-masin. Jurnal Kalimantan, 28 (75).

Nina Karlina. 2010. Restrukturisasi Orga-nisasi dalam Upaya Meningkatkan Ki-nerja Perusahaan Daerah Air Minum (PDAM) Tirta Mon Pase . Jurnal Ad-miniustrasi Negara, 1(2).

Sudarmanto. 2009. Kinerja dan Pengembangan Kompetensi SDM

(Teori, Dimensi Penentu dan Implementasi dalam Organisasi.Yogyakarta: Pustaka Pelajar.

Sukarman Kamuli. 2012. Dampak Implementasi Kebijakan Taksi Bahari pada Produktivitas Nelayan Tradisional. Jurnal JIANA, 12(1).


Article Metrics

#### view : 61 times
PDF 16 times

Refbacks

  • Saat ini tidak ada refbacks.