Analisis Kepuasan Nasabah Terhadap Produk Murabahah di Bank Syariah

Afriani A, Trisna Wati Lubis, Marliyah M, Halimatussakdiyah H

Abstract


This research aims to evaluate the effect of murabahah contracts on customer satisfaction in the gold installment program at Bank Syariah Indonesia. The method applied in this research is a quantitative method with a descriptive approach. Data collection was carried out through observation, questionnaires and documentation. The research results reveal that the murabahah contract has a significant influence on customer satisfaction. Simple linear regression analysis shows that the murabahah product variable contributes 68.9% to customer satisfaction.


Keywords


Murabahah Customer Satisfaction, Sharia Bank, Gold Installments, Simple Linear Regression Analysis.

Full Text:

PDF

References


Afrida, Yenti. “Analisis Pembiayaan Murabahah di Perbankan Syariah”. Jurnal Ekonomi dan Bisnis Islam. Vol.1 No.2 Desember 2016.

Anggraeni Fauziah and Mintaraga Emas Surya Peluang Investasi Emas JangkaPanjang Melalui Produk Pembiayaan BSM Cicil Emas (Studi pada Bank Syariah Mandiri KC Purwokerto) [Journal]. - 2016.

M. (2004). Perbankan Syariah: Prinsip, Praktik dan Prospek, PT Serambi Ilmu Semesta. Jakarta: PT Serambi Ilmu Semesta.

Muhammad, Bank Syariah problem dan prospek perkembangan di Indonesia,Yogyakarta: Graha Ilmu, 2005.

Musdalifah, Manfaat Pembiayaan Mudharabah Konsumtif Pada PT Bank Syariah Mandiri Kantor Cabang Bogor, UGM: 2010.

Sudarso, Heri, Bank Dan Lembaga Keuangan Syariah, Yogyakarta: Ekonosia, 2004. Skripsi, Prosedur Pelaksanaan Cicil Emas pada Bank Syariah Mandiri Kantor Cabang Pembantu (KCP) Ulak Karang Padang.

Supranto. J., 2001, Statistika Teori dan Aplikasi Edisi Ke-6 Jilid 2. Jakarta:Erlangga




DOI: https://doi.org/10.5281/zenodo.12621754

Article Metrics

 Abstract Views : 79 times
 PDF Downloaded : 11 times

Refbacks

  • There are currently no refbacks.




 

Journal of Sharia Economics Scholar (JoSES)

ISSN : 2302-6219