Sistem Pelayanan dan Administrasi Kantor Imigrasi Kelas II Tpi Tanjung Balai Asahan 2023

Abstract

This research aims to determine the public services provided by the TPI Tanjung Balai Asahan Class II Immigration Office. The research used in this research is descriptive using a qualitative approach. The data collection techniques were carried out using observation, interviews and document review techniques. The research results show that the quality of passport registration services in the current era is carried out online, but there are still many people who do not know this information and do not understand the flow of online registration. Based on the analysis, the M-PASPOR application which has been determined by the Immigration office policy makes it easier for people to access and not queue too much at the TPI Tanjung Balai Asahan Class II Immigration office.