Beyond the Basics: Assessing the Dimensions of Health Center Services in East Idi Sub-district, East Aceh District

Authors

  • Nazaruddin Nazaruddin Program Studi Administrasi Publik Fakultas Ilmu Sosisal Ilmu Politik Universitas Malikussaleh
  • Dian Herdiana Universitas Islam Sunan Gunung Djati Bandung
  • Shafarina Shafarina Program Studi Administrasi Publik Fakultas Ilmu Sosisal Ilmu Politik universitas Malikussaleh
  • Murniati Murniati Program Studi Administrasi Publik Fakultas Ilmu Sosisal Ilmu Politik Universitas Malikussaleh
  • Teuku Alfiady Program Studi Administrasi Publik Fakultas Ilmu Sosisal Ilmu Politik Universitas Malikussaleh
  • Alwi Alwi Program Studi Sosiologi Fakultas Ilmu Sosisal Ilmu Politik Universitas Malikussaleh

DOI:

https://doi.org/10.29103/ijpas.v3i2.14532

Keywords:

Quality of service, Health, UPTD Puskesmas

Abstract

This study endeavors to assess the Quality of Health Center Services in East Idi District, East Aceh Regency, with a specific focus on the sub-district of East Idi. Utilizing a descriptive qualitative analysis, primary and secondary data were collected through observation, interviews, and documentation. The study employed data reduction, presentation, and conclusion as analytical techniques. Findings revealed shortcomings in the physical evidence aspect (Tangibles) of the UPTD Puskesmas Idi Timur, East Aceh Regency, concerning inadequate facilities and infrastructure. The reliability of the health center service process was deemed unsatisfactory due to undisciplined and unprofessional staff. However, responsiveness scored well, with puskesmas staff demonstrating alertness and receptiveness to community inquiries. Guarantees, ensuring convenience in obtaining health services, were positively acknowledged. Employees' empathy received favorable assessments, showcasing a friendly demeanor and openness to public feedback.Despite these positive aspects, the study reiterated concerns about the unreliability of health center staff, emphasizing the need for discipline and professionalism. While responsiveness and guarantees were praised, continuous efforts are required for sustained improvement. The overall emphasis is on enhancing the quality of health services by addressing the identified areas of deficiency and promoting a culture of professionalism and empathy among health center personnel.

References

Moenir, HAS (2008). Public service management in Indonesia. Jakarta: Earth Script.

Nasution, MN (2005). Integrated Quality Management: Total Quality Management, Second Edition, Ghalia Indonesia, Bogor.

Nurdin, Ishmael. (2019). Quality of Public Services (Performance Behavior and Bureaucratic Communication in Public Services). Surabaya: Media Friends of Scholars.

Pasolong, Harbani. (2017). Public Administration Theory. Bandung: Alphabet

Sugioyono (2021). Quantitative Research Methods, Qualitative and R&D. Publisher: Alfabeta, Bandung

Zaenalmukarom and Muhibudin Wijaya Laksana (2015). Public Service Management. Publisher: CV. Faithful Library, Bandung

Hairany, E., & Sangen, M. (2014). The effect of satisfaction and trust on customer loyalty of precious stone development and certification institutions (LPSB) in Martapura, Banjar Regency. JWM (Journal of Management Insights), 2(3), 251-260.

Hakim, HL (2017). The Quality of Hajj Services by the Annihayah Karawang Hajj Manasik Guidance Group (KBIH). Indonesiana Politics Journal, 2(1), 29-29.

Kurniawan, RC (2016). Challenges to the quality of public services in local government. Scientific Journal of Public Administration and Development, 7(1), 15-26.

manipulation, yang (2013). public service bureaucratic behavior (Case Study of Health Services at Yowari Regional General Hospital, Jayapura Regency) (Doctoral dissertation, Hasanuddin University)

Oktoria, M., Kusuma, AR, & Irawan, B. (2020). Application of Maternal and Child Health Service Standards at Herawaty Hospital, Samarinda City. Rende, DC (2016). Strategy for Strengthening Good Governance in Public Services. Journal Lyceum, 4(2), 29-32.

Budiarto. (2015). Quality of Health Services Health Centers in Enrekang District, Enkrang District. (Hasanuddin University)

Febryanti, F., Saptawan, A., & Budiarto, G. (2019). Service Quality of Sukajadi Health Center in Banyuasin Regency (Doctoral dissertation, Sriwijaya University).

Paisal Hermawan, P. (2022). The quality of health services at the Rumbio Jaya Health Center, Kampar Regency (Doctoral dissertation, Sultan Syarif Kasim State Islamic University, Riau)

Putri, CAI (2018). Quality of Health Services at the Medaeng Health Center, Waru District, Sidoarjo Regency (Doctoral dissertation, Brawijaya University).

Rosdiana, R., Widyastuti, Y., & Listyaningsih, L. (2017). The Quality of Health Services at the Public Health Center (Puskesmas) in Serang City (Doctoral dissertation, Sultan Ageng Tirtayasa University).

Suhartoyo, S. (2019). Implementation of Public Service Functions in One-Stop Integrated Services (PTSP). Administrative Law and Governance Journal, 2(1), 143-154.

Vipriyanti, S., & Meirinawati, M. (2021). Quality of Subscription Parking Services to Increase Parking Retribution Revenue at the Transportation Office of Tuban Regency. Public, 227-240.

Regulation of the Minister of Health of the Republic of Indonesia Number 75 of 2014 concerning Community Health Centers (Puskesmas).

Law Number 25 of 2009 Concerning Public Services.

Law Number 36 of 2009 Concerning Health.

Decree of the Minister for Empowerment of the State Apparatus Number 63 of 2003 concerning General Guidelines for the Implementation of Public Services.

Law Number 2 of 2018 Concerning Minimum Service Standards for SPM

Downloads

Additional Files

Published

2024-01-10

Issue

Vol. 3 No. 2 (2023): International Journal of Public Administration Studies

Section

Articles

License

Authors retain copyright and grant the journal right of first publication and this work is licensed under a Creative Commons Attribution-ShareAlike 4.0 that allows others to share the work with an acknowledgement of the works authorship and initial publication in this journal.

All articles in this journal may be disseminated by listing valid sources and the title of the article should not be omitted. The content of the article is liable to the author.

Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.

Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.

In the dissemination of articles by the author must declare the International Journal of Public Administration Studies as the first party to publish the article.